Get Information About Airbnb

Embark your Travel Experience with Airbnb

Airbnb is the largest travel agency in America, established in 2008 by Brian Chesky, Nathan Blecharczyk, and Joe Gebbia. It is an online marketplace for stay options which works on a commission-based model. Airbnb has huge categories of stay options including tiny homes, mansions, earth homes, tree houses, top of mountain houses, beachfront etc. Airbnb is the best travel agency for those who are looking for a different accommodation option for a memorable vacation.

What are the services and products of Airbnb?

Airbnb has plenty of accommodation services for travelers including luxury and budget. Those who are looking for pocket friendly prices can explore homestay, bed and breakfast, resort, yurts, huts or camps. Customers who want to experience a luxury experience have exotic stay categories like mansion, houseboats, tower house, caves, tropical stays etc. Alternatively, Airbnb Adventures allows local guides to take small groups off the main path into more undiscovered places for completely immersive excursions.

What makes Airbnb the best travel agency?

Airbnb has transparent terms and conditions for the use of services. They have categorized everything in such a manner that the solution to the problems is convenient for the user and the host both. Airbnb for Work provides everything you need to accomplish your work on the go, from top-rated accommodations and collaboration spaces to team-building experiences and administrative tools that make trip management easier than ever.

Apart from utilizing the services, it is extremely easy for hosts to list their services at their portal. They also have a special program for the hosts who are using Airbnb. They have a wide community where they inform about latest updates, features and its vast category makes it the best travel agency in US.

What is Airbnb Co-Host?

The Airbnb Co host program helps customers to find a co-host in your area. Airbnb co-host are skilled and qualified locals who can take care of your home and guests. You can find a co-host in your local area using the “Find co-host” button on app or website. A co-host can help you in listing the property, managing inquiries, photography of property, maintenance and cleaning and much more. You can hire them for a specific task or for multiple tasks. Users can check the ratings and reviews of the Airbnb co-hosts.

Airbnb Cancellation Policy

Airbnb cancellation policy is flexible and transparent for the customers. You will get the refund only if you are eligible under the terms of cancellation on Airbnb. Cancellation charges will be applicable on your cancellation but in case of cancellation prior to 30 days of scheduled date you can expect 0 cancellation charges also.

Can I cancel my stay at Airbnb?

Airbnb customers can cancel their reservation using the online portal or mobile app. It is suggested to check the property specific policies as well before Airbnb cancellation. Cancellation charges will be applicable on each Airbnb cancellation as per the cancellation policies of Airbnb. Guests may cancel up to 5 days before check-in for a complete return, however you will not be compensated.

Can I get a full refund on Airbnb cancellation?

Customers can get the full refund if they execute cancellation at least 30 days before check-in. Airbnb customers can hope for a refund if cancellation is made within 48 hours of booking but property specific conditions will be applicable. 50% of paid amount for each night will be deducted if an Airbnb customer cancels between 7 and 30 days before check-in date.

Airbnb Refund Policy

Airbnb refund against cancellation is available for limited properties under specific conditions. Make sure to check the refund policies before initiating the booking. Airbnb does not provide any refund if the cancellation of Airbnb service is done within less than 24 hours of check-in. Refunded amounts will be processed in the same mode of payment which customers used while making Airbnb payment.

How to get a full refund of the paid amount from Airbnb?

Airbnb provides full refund under specific conditions only to eligible customers who cancel before 30 days of check-in (condition is not allowed for 30th day, it should be before 30th day). In some scenarios they also provide full refund if cancellation is within 48 hours of booking an Airbnb property. In these cases customers can get the full refund of the paid amount by the same method of payment.

Do I have to pay service charges on Airbnb?

Airbnb service fees might be as much as 20% of the booking subtotal. So you should obviously be aware of these, especially because you need to cancel soon to prevent these fines. Airbnb service charges are also included in your booking which are refundable if your cancellation is eligible to claim refund. In cases of non-refundable Airbnb booking you can't expect a refund of service charges.

How long does it take to process a refund on Airbnb?

Airbnb takes 7-10 business days to process a refund but the bank can take more time. Airbnb will process the refund by the same method which you used at the time of payment. In the case of a credit card you can track the refund status under the payment & payout section. You will find the option to track credit card refund by clicking on “payment” which you will fund under the payment & payout section.

Airbnb customer care service

If you have an urgent, time-sensitive issue, it is recommended to contact Airbnb's support team. The hotlines can assist you with a variety of difficulties, including booking and technical assistance but only help center and message modes are public for communication with customer support teams.

How to message Airbnb customer support?

Messaging Airbnb is best utilized for non-time-sensitive issues. Text support is provided through Airbnb's website/app (after signing in). To message Airbnb, click your account symbol in the upper-right corner, then choose "Messages" from the drop-down menu.

How to contact Airbnb using Help Centre?

Click on the Help center option which is available on the website of Airbnb. Those who are unable to find this option can click on contact us and it will redirect you to the help center. Now click on the login option with valid credentials. Now you will be able to connect with the support team for your concern.

Airbnb's chat bot handles frequent customer support concerns and typically answers within minutes. In my experience, the human help personnel (by phone) understands consumer concerns considerably better than the Airbnb bot. Hopefully, Airbnb can increase the bot's abilities in the future.